RETURNS

It would be helpful to start by explaining some key terms used in this policy, Rellik Salvage Limited trading as RELLIK, a limited company incorporated in England and Wales under registered number 13731042 with a registered office at, 4 Market Street, Hatherleigh, EX20 3JN, Devon.

Merchandise in a new and saleable condition may be returned for exchange or refund within 14 days of delivery. Any goods returned outside the return period, damaged, or sent without documentation will not be accepted and will be returned to the customer. Items can be returned to our Devon Showroom or sent to the following address; RELLIK, Online Returns, 4 Market Street, Hatherleigh, EX20 3JN.

RELLIK cannot AND WILL NOT be held liable for any returned items that fail to arrive.  RELLIK will not be liable for customs or duties charges incurred when returning goods. Please be advised that we are unable to accept any form of refund or exchange for personalised and bespoke orders. For refunds or exchanges on in-store purchases, please refer to the details on your store receipt. This policy does not affect your statutory rights. For further inquiries, please email listen@rellik.co.uk

CHANGES & CANCELLATIONS | We are unable to cancel orders once they have been shipped, therefore if you need to cancel your order we would advise you to contact us immediately after your order has been placed at listen@rellik.co.uk. To make any changes to your order, you must contact us immediately after it has been placed, and we will discuss the options with you.

REFUNDS | A restocking fee of 15% of the item price applies. The buyer is responsible for all return shipping charges and will not be reimbursed for the original shipping cost, items must be returned in the condition received.  To ensure proper insurance coverage, all shipments must go through RELLIK.  Any international customs duties and taxes will not be refunded, and the return of customised or made-to-order items is at the seller’s discretion.   Return shipping costs are not subsidised and may be higher than the original shipping cost.